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ai conversational tone

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If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."

However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …

Understanding AI Conversational Tone to Improve Customer Service - Avaya & Intel Team Up!

#artificialintelligenceSep-29-2020, 11:35:55 GMT

When customers call a company, sometimes they are not in a good mood. Years ago, I did a project advising a governmental tax agency (yes, that one) on improving customer service to citizens. My proposal was simple: give agents more freedom to be offline whenever they needed to be. Agents would be able to take breaks at any time. Once adopted, this proved to be empowering.

ai conversational tone, artificial intelligence, social media, (3 more...)

#artificialintelligence

Industry: Government > Tax (0.57)

Technology:

Information Technology > Artificial Intelligence (1.00)
Information Technology > Communications > Social Media (0.53)

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